Data Security

See how Clipboard securely manages and stores data
  • Where is Clipboard data stored? expand_more expand_less
    All Clipboard data is stored through Google Cloud in their Sydney data centre.

    Google Cloud is certified by a number of security standards, including IRAP (Information Security Registered Assessors Program) which is a security certification for Australian government users. You can read more about Google Cloud's IRAP certification , or view other Google Cloud security certifications on the Google Cloud website.

    Google Cloud is the same infrastructure used by Google for all of its services, and is also used by PayPal, HSBC, Twitter and many more.
  • Does Clipboard back up my data? expand_more expand_less
    All data in Clipboard is backed up multiple times every day.
  • What data does Clipboard store? expand_more expand_less
    By default, Clipboard stores the basic details of extracurricular staff including their name, email and mobile number.

    Optionally, Clipboard can also store and back up basic student details such as their name, email and date of birth, as well as basic parent details such as their name, email and mobile number.

    Other data stored by Clipboard inculdes coach timesheet hours, basic shift details, and any data entered into the system by a staff member.

    All Clipboard staff also hold a current Working With Children Check.

    For more information on privacy, please view Clipboard's privacy policy.
  • What security does Clipboard use? expand_more expand_less
    Clipboard uses a HTTPS/SSL encrypted end-to-end connection, and receives an "A" rating by Qualis.

    All data is also encrypted at rest (AES-256).

    All API connections must be authenticated with a valid, Clipboard-issued, encrypted JSON web token.
  • What would happen if Clipboard were to go down? expand_more expand_less
    Clipboard has a 99% uptime guarantee.

    In the case of a crash, data will be restored from the most recent Google Cloud backup.

    Clipboard staff will work on getting the app back online as quickly as possible.
  • What technical support does Clipboard provide? expand_more expand_less
    Support comes free with all Clipboard subscriptions.

    Support can be accessed during business hours from Monday to Friday through the chat button in the app.

    The Clipboard team have a maximum response time of 8 hours.
  • What technology stack is Clipboard built with? expand_more expand_less
    Web App - Angular
    Angular is Google's open-source web application platform, which is also used by VMWare, Symantec, Morgan Stanley, Google Pay, Microsoft Support, and more.

    Web Service/API - Node.js
    Node.js is a javascript runtime that is also used by Linkedin, Netflix, Uber, PayPal, eBay, NASA, and more.

    Database - PostgreSQL
    PostgreSQL is a powerful and advanced open-source SQL database system also used by Microsoft, Apple, Atlassian, MasterCard, LinkedIn, PayPal, and more.

    Email and SMS Notifications - Mailgun & MessageBird
    SendGrid is a transactional email service used by Uber, Spotify, Airbnb, and more.
    MessageBird is an enterprise transactional SMS service used by Uber, Foodora, Domino's, Adidas, and more.
  • Further Reading expand_more expand_less

For more information, you can view our help articles or get in touch with one of our team members.